Shipping policy

Here is a comprehensive Shipping Policy template tailored for NOVA. This policy clearly communicates international dropshipping timelines and structures your location-based shipping model to prevent customer confusion.

SHIPPING POLICY

Thank you for shopping at NOVA. We are committed to delivering your order as quickly and efficiently as possible. Because we operate globally, we have structured our shipping procedures to keep costs low and service reliable.

By placing an order on our website, you agree to the terms outlined below.

1. Processing Times

All orders are processed and sent to our fulfillment partners within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification with tracking details once your order has officially shipped.
Please note that order processing time is separate from actual transit/shipping time.

2. Location-Based Shipping Rates & Delivery Estimates

To accommodate our international customer base, our shipping rates are dynamically calculated at checkout based on your delivery destination.

Estimated delivery times vary by country and region. Please note that these are estimates and not guaranteed delivery dates:

Shipping Zone	Estimated Delivery Time
United States & Canada	7–14 Business Days
United Kingdom & Europe	7–15 Business Days
Australia & New Zealand	10–18 Business Days
Rest of the World	12–25 Business Days

Note: Delivery windows may stretch slightly longer during peak holiday shopping seasons or during local customs delays.

3. Supply Chain Disclosures (Where We Ship From)

To ensure the best pricing, NOVA works directly with global manufacturing and logistics partners. Your items are dispatched directly from our third-party fulfillment centers located internationally (primarily in East Asia, North America, and Europe).

Because we source directly from suppliers to pass the savings on to you, items in the same order may occasionally arrive in separate packages and at slightly different times.

4. Tracking Your Order

Once your package is shipped, a tracking number and a link to trace your delivery will automatically be sent to the email address provided at checkout.

Please allow 2–5 business days for the tracking carrier to update their system status after you receive your initial tracking code. You can track your packages directly on our website or through international tracking portals like 17track.

5. Customs, Duties, and Import Taxes

When ordering internationally, your package may be subject to import duties, taxes, and/or customs clearance fees imposed by your destination country's government.

NOVA is not responsible for these fees. All charges applied during or after shipping are the sole responsibility of the customer (the importer of record).
Customs policies vary drastically from country to country; please contact your local customs office for specific details if you are unsure of your local thresholds.

6. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout. We work quickly to process and ship orders, which means there is a very small window to fix an incorrect address.

If you believe you have provided an incorrect shipping address, please contact us immediately at accteamify@gmail.com . If the package has already been processed or dispatched to the carrier, we cannot alter the destination address or issue a refund for lost transit.

7. Lost, Stolen, or Damaged Packages

NOVA is not liable for products damaged or lost during transit if the carrier marks the tracking status as "Delivered."

If your package arrives severely damaged, please save all packaging materials and damaged goods, take photos, and contact our support team immediately.
If your tracking information states your package was delivered to your address but you have not received it, please check with your local post office or neighbors before reaching out to support.